Frequently Asked Questions

Appointments

How do I schedule my first appointment?

Email us at info@wellspringgreenville.com, or call 864-214-2084 to speak with our Intake Coordinator. She will gather your information, determine which of our counselors will be the best fit for your needs, and schedule you. 

Do I need a doctor’s referral?

No, we do not require a doctor’s referral to begin services. Anyone can email or call to schedule an appointment.

Services

As a parent, how will I be involved in counseling for my child?

For all clients under 18, the first appointment will be scheduled as a parent-only appointment. This will give you a chance to meet the counselor, provide background information, and get your questions answered before your child comes in at the next visit. Your counselor will touch base with you and keep you informed throughout the counseling process. You will be invited to share updates with your child’s counselor at the beginning of each session, when needed.

How do I talk to my child about their appointment?

The way you talk with your child may vary depending on their circumstances. Generally, you’ll want to use positive language. For example, tell your child that this is an opportunity to help them learn more about themselves and how they function. This is something you can talk to your counselor about in the parent-only session, before your child comes in. 

If I am divorced, can my child come to counseling without my ex’s consent?

If you have full custody of your child, you can proceed with counseling without having your ex fill out paperwork or be involved with appointments / scheduling. If you have joint custody, both parents will have to sign an Informed Consent document first. Before your first parent session, we will require you to submit a copy of the divorce agreement for us to keep on file, showing the custody arrangements. This is not intended to create a headache for you, but rather to keep us in compliance with the counseling Code of Ethics.

Do you prescribe medication?

We do not have psychiatrists in our office and thus do not prescribe medication. If medication would be helpful as part of treatment, counselors may provide a referral to an outside psychiatrist on a case by case basis.

How does couples counseling work?

The couple and therapist meet jointly for the initial appointment. This time is to establish goals, hear your story, and understand the challenges you face in your relationship.

Next, each person comes for an individual session (i.e., wife only, husband only). This is a time to get to know you more as an individual, learn your own emotional and relational history, and make sure couples counseling is the best fit for you all.

After these first 3 sessions, your therapist will work with you together, as a couple, to work toward your goals. To learn more, read our article.

How many sessions should I expect?

Everyone is different. Generally speaking, you can plan on 5-6 sessions before we revisit your treatment goals, review progress made, and establish a plan for next steps. 

Cost / Insurance 

How much do sessions cost?

The cost per session will vary slightly depending on which provider you’re seeing. Contact our Intake Coordinator to find out which provider will best suit your needs and obtain the rates for that counselor.

Do you take insurance?

Wellspring is considered “Out of Network” for insurance and does not work directly with any insurance companies. You may be able to receive some reimbursement based on your out of network benefits, but this will depend on your specific plan. We will provide you with a “superbill” receipt that you can use to file with your insurance company if you choose to do so.

Based on our research, we have found that filing with insurance can put your protected health information at risk. We are committed to protecting your confidentiality and feel that taking insurance could hinder our ability to do that. Your insurance company can, under certain circumstances, disclose your diagnosis for specific reasons (ex: a federal background check) – but we know that counseling is most effective when you can share openly and honestly about your circumstance without unnecessary repercussions. 

Additionally, insurance companies will not reimburse unless you have a diagnosis. We don’t believe you should necessarily have a mental health diagnosis on your permanent record, nor do we want to limit our treatment methods to what insurance companies decide is appropriate. Insurance companies usually limit the number of sessions and the frequency of those sessions; however, every person and situation is unique and should be treated as such. Being “out of network” allows us to customize your treatment and make it effective. Though it may seem counterintuitive, we believe being out of network allows us to provide you with higher-value services at a lower cost.

If I call my insurance company regarding out of network reimbursement, what should I ask? 

Here are several great questions to ask your insurance company: 

• Does my health insurance plan include out-of-network mental health benefits?
• Do I have a deductible? If so, what is it?
• Do I need preauthorization to be reimbursed for out of network mental health services?  
• What percentage or amount of my care will be covered after I’ve met the deductible?
• Are specific diagnoses required for me to be reimbursed?
• Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
• What credentials does a provider need to have in order to be reimbursed?
• How do I get reimbursed for out of network mental health services? 
• How often should I submit a Superbill, what is the process for submitting that and how long will it take for me to be reimbursed?

Be sure to make note of the date, a confirmation number, and the name of the person you spoke with in case you need this information later on.

Office Location & Hours

Where are you located?

We are located at 152 Milestone Way Suite B in Greenville. This is the last brick building on the left of the parking lot. Our suite is on the first floor, to the left.

What are your office hours? 

We operate by-appointment-only, and we do not keep our office open for walk-in visits. Most of our therapists operate during “normal business hours, and many provide early evening times to accommodate needs.